ABOUT THE AUTHOR
Scott Leonard, CFP, is the owner of Navigoe, Inc., Registered Investment Advisor (RIA) with offices in Nevada and California. He was the sole founder and owner of Leonard Wealth Management Inc., established in 1996, as an all-inclusive wealth management firm, which became Navigoe in 2013. Scott is a Certified Financial Planner (CFP®); in 2013. Scott was listed as among the five most influential Registered Investment Advisors for 2012.
Everyone wants exceptional customer service, but how does a business ensure it? In the last blog post we talked about customer service business models, and which model to choose and implement in your organization. There are, however, five actions that must occur before, during and after business model implementation for you to build a world-class […]