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A World-Class Service Culture

Everyone wants exceptional customer service, but how does a business ensure it? In the last blog post we talked about customer service business models, and which model to choose and implement in your organization. There are, however, five actions that must occur before, during and after business model implementation for you to build a world-class […]

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Building a Customer Service Brand

How your employees think about and behave regarding customer satisfaction (and client relationships) can determine whether you become a liberated CEO. Most if not all companies and management talk about and tout customer service; however, they are missing an important element. The thought process is usually that customer service is a function filled with individuals […]

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