Work stress causes a lack of focus, which reduces productivity. Meaning work doesn’t get done. So, what does the concept of “setting it down and forgetting about it” have to do with business success and becoming a liberated CEO?
It’s simple. By allowing employees to take over the work (you setting it down) and not micromanaging the work being done (you forgetting about it), you lessen the amount of stress you have and increase the time you have to focus on more important parts of the business.
The Trickle-Down Effect
In the last blog post, I talked about checklists and workflows, and how they benefit you, employees and processes. Checklists and workflows provide you the means to create a “set it down and forget about it” mindset.
Your approach trickles down to your employees. They gain confidence in the workflows and checklists, and that improves customer service. Also, your team can be interrupted during a work process, return to it and then pick up exactly where they left off. Workflow shows them where the work was interrupted, so there is no backtracking.
Automated workflows make multitasking doable and easy, especially if there are many steps—employees can hand off the task to the next person in the workflow (set it down) and start work on another project (forget about it). They don’t have to follow up or wait for a response or reply to their handoff—freeing up time and creating less stress.
A Rewarding Investment
There will be an initial investment in technology to get your checklists and workflows in place; however, the rewards are great. After the technology is in place, the workflows are established and you can let the work go since you don’t have to think about it again. These workflows also provide your employees more freedom and time by keeping them from double-checking transitional work and project management details.
Your investment in an automated workflow also allows you to see where missteps are created. Often when a mistake is made, it is not because of an employee but because of a process. By pinpointing where, when and why a mistake was made, the process can be updated or changed so it doesn’t happen again. This again gives your employees more confidence and time to focus on clients by letting it go and forgetting about it, since if something is forgotten or not done, the automated process notifies everyone involved.
Liberated CEOs discover where the process failed rather than what went wrong in a single situation. Thus you shield employees from blame, your business makes fewer mistakes and a confident employee work culture is created—stretching performance to higher levels since employees are freed from stress and blame.
It can be simple. As a liberated CEO, you can have trust in your employees, confidence in work processes and belief in the work being done. All of these can be accomplished by putting solid workflows in place and then setting the work down (leading to stress reduction) and forgetting about it (allowing you to focus on something else).